Return & Exchange Policy

Last updated: 10 October 2026

We want you to love your Hugsy. If something isn't right, we'll make it right with an exchange or a refund.

1. Window

You can request a return or exchange within 7 days of delivery, as shown on your tracking.

2. Eligibility

The Hugsy must be unused, unworn and unwashed, in its original packaging with all tags attached.
It must be free from stains, odours, pet hair or signs of wear.
For hygiene reasons, items showing signs of use cannot be returned. Items sold on final sale are not returnable.

3. Exchanges

Adult Hugsy is one free size, so exchanges are for a different colour or design, subject to stock. For Kids Hugsy, we can exchange for a different design. If your preferred option is out of stock, we'll offer a refund instead.

4. How to start a return or exchange

Email contact@hugsyblanket.com with your order number, the reason, and photos if it's a quality issue. We'll reply within 24–48 hours and arrange a reverse pickup where serviceable.

5. Refunds

Once your return reaches us and passes inspection, we process the refund within 2–3 business days. It is credited to your original payment method (card, UPI, net banking or wallet via Razorpay) and usually reflects within 5–7 business days, depending on your bank. Original shipping charges, if any, are non-refundable unless the item was damaged or defective.

6. Damaged, defective or wrong item

If your Hugsy arrives damaged, defective or isn't what you ordered, email us within 48 hours of delivery with photos and an unboxing video if available. We'll send a replacement or a full refund at no extra cost, including return shipping.

7. Cancellations

You can cancel any time before your order ships by emailing us. Once shipped, an order can't be cancelled, but you can request a return after delivery under this policy.