Refund & Returns Policy

1. Our promise

We want you to love your Hugsy. If something isn't right, the colour, the fit, or a quality issue, we'll do our best to make it right, whether that's an exchange, a refund, or just a quick chat to sort it out.

2. Return window

You can request a return or exchange within 7 days of the delivery date shown on your tracking. Requests made after this window will be considered on a case-by-case basis, but we can't guarantee they'll be accepted.

3. Conditions for returns

To be eligible for a return, your Hugsy must be:

• Unused, unworn, and unwashed;
• In its original packaging, with all tags still attached;
• Free from stains, odours, pet hair, or signs of wear.

We reserve the right to decline a return that doesn't meet these conditions and to send it back to you.

4. Non-returnable items

For hygiene reasons, we're unable to accept returns on items that show any signs of use. Items purchased on final sale or marked as non-returnable at the time of purchase are also excluded, where applicable.

5. How to start a return

Email us at contact@hugsyblanket.com or send us an Instagram DM with your order details, the reason for the return, and a photo if it's related to a quality issue. We'll confirm the next steps, including pickup or drop-off arrangements, within 24–48 hours.

6. Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed within 2–3 business days of inspection and typically reflect in your account within 5–7 business days, depending on your bank or payment provider. Refunds are issued to your original payment method; for Cash on Delivery orders, refunds are sent via bank transfer or UPI.

7. Exchanges

Since Hugsy is one free size, size exchanges aren't applicable, but colour exchanges are, subject to stock availability. If your preferred colour is unavailable, we'll offer a refund instead.

8. Damaged or defective items

If your Hugsy arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or a full refund at no extra cost to you, including return shipping where applicable.

9. Order cancellations

You can cancel an order any time before it ships by messaging us directly. Once an order has shipped, it can no longer be cancelled, but you're welcome to initiate a return once it arrives, following the process above.

10. Contact us

Questions about a return, exchange, or refund? We're happy to help.

Email: contact@hugsyblanket.com
Instagram: @hugsyblanket